Support & Guarantee

Your Comfort. Our Commitment.

At NOVERISS®, we believe that choosing the right footwear should be simple, comfortable and worry-free.

Our barefoot-style shoes are designed with everyday comfort, flexibility and freedom of movement in mind.

From choosing your size to receiving your order, we're committed to making your shopping experience as straightforward as possible.

Our 30-Day Money-Back Guarantee

We want you to feel confident when trying NOVERISS® Barefoot Shoes.

That's why every purchase comes with our 30-Day Money-Back Guarantee.

If you're not satisfied with your purchase, you can request a return within 30 days of receiving your order.

To qualify for a refund under our voluntary guarantee, the shoes must be returned in accordance with our Shipping & Returns Policy.

You are welcome to try your shoes on indoors to check the fit and feel.

For voluntary returns, we ask that shoes are not worn outdoors, excessively used, deliberately damaged or altered.

Return shipping costs for change-of-mind returns are generally the customer's responsibility.

Our guarantee is provided in addition to your statutory consumer rights.

Finding Your Perfect Fit

We understand that choosing footwear online can sometimes be challenging.

That's why we recommend reviewing the size guide on our product page before placing your order.

If your shoes don't fit as expected, our customer support team can help explain the available return options.

Please contact us within 30 days of delivery at info@noveriss.com.

If we've sent you the wrong size or an incorrect product, we'll work to resolve the issue in accordance with your legal rights.

Quality You Can Feel Confident About

NOVERISS® Barefoot Shoes are designed around three essential features:

  • Wide Toe Box: More room for your toes to spread and move naturally.

  • Flexible Sole: A design that bends with your feet during everyday movement.

  • Lightweight Comfort: A practical, versatile feel for daily activities.

We aim to provide footwear that combines functional design with a clean, everyday style.

If your shoes arrive defective, damaged or not as described, please contact our support team.

We'll assess the issue and arrange an appropriate remedy, including a repair, replacement or refund where applicable.

Buy 1, Get 1 Free Offers

From time to time, NOVERISS® may offer special promotions, including Buy 1, Get 1 Free.

If you purchase a promotional bundle and request a full refund under our voluntary 30-Day Money-Back Guarantee, all shoes included in the bundle must be returned, including complimentary pairs.

If you wish to return only part of a promotional bundle, please contact our customer support team to discuss the available options and any applicable refund adjustment.

These conditions do not affect your statutory consumer rights.

Order Support

Need help with your order?

Our customer support team can assist with:

  • Order confirmation and tracking.

  • Shipping and delivery enquiries.

  • Sizing and product questions.

  • Returns and refund requests.

  • Damaged or incorrect items.

  • Order cancellations and address changes.

For cancellation or address modification requests, please contact us within 24 hours of placing your order and before dispatch.

We will make reasonable efforts to accommodate your request, but changes may not be possible once fulfilment has begun.

Any applicable statutory cancellation rights remain unaffected.

If You're Still Not Satisfied

Your satisfaction matters to us.

If your NOVERISS® shoes haven't met your expectations, please contact our team within 30 days of delivery.

We'll guide you through the return process.

A product return is required for refunds under our voluntary 30-Day Money-Back Guarantee.

Once your return has been received and inspected, an eligible refund will be processed to your original payment method.

We do not generally issue refunds under our voluntary guarantee while customers retain the products.

Where consumer law provides additional cancellation, refund or defective-goods rights, those legal requirements take precedence.

For full details, please review our Shipping & Returns Policy.

Your Statutory Rights

Our commercial guarantee does not replace, limit or exclude any rights provided by applicable consumer protection laws.

For customers in the United Kingdom, these include rights under the Consumer Rights Act 2015 and applicable distance-selling cancellation regulations.

Customers in the United States and other countries may also benefit from mandatory consumer protections under their applicable local laws.

Contact Our Customer Support Team

We're here to help make your NOVERISS® shopping experience as smooth as possible.

NOVERISS® Customer Support

Email: info@noveriss.com

Website: https://noveriss.com

Whether you have a question about sizing, delivery or an existing order, our team will be happy to assist you.

NOVERISS® | More Freedom. Every Step.