Privacy Policy

Last updated: 9 October 2026

At NOVERISS®, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit https://noveriss.com, purchase our products, contact our customer support team or interact with our marketing communications.

This policy applies to customers and website visitors in the United Kingdom, United States and other markets we serve.

1. Who We Are

NOVERISS® is an online footwear brand offering barefoot-style shoes and related products.

For the purposes of applicable data protection laws, the business operating NOVERISS® is responsible for determining how and why personal data is processed, except where another party acts independently as a data controller.

Email: info@noveriss.com

For privacy-related enquiries, please contact us using the email address above.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Personal and contact information

Your name, email address, telephone number, billing address and delivery address.

Order and transaction information

Products purchased, shoe sizes, order numbers, payment status, transaction details, shipping information, returns and refund history.

Payment information

Payments are processed through our authorised payment service providers, including Shopify Payments and other payment methods made available at checkout.

We generally receive payment confirmation and limited transaction information rather than your full payment card details.

Device and browsing information

IP address, browser type, device information, approximate location, pages visited, referral sources and interactions with our website.

Customer support information

Messages, enquiries, photographs or other information you provide when contacting us about an order or product.

Marketing preferences

Your email subscription status, communication preferences and, where applicable, consent to receive marketing messages.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Manage returns, exchanges and refunds.

  • Send transactional communications and order updates.

  • Maintain and improve our website.

  • Understand website performance and customer preferences.

  • Detect fraud, prevent unauthorised transactions and protect our business.

  • Send promotional communications where permitted by law.

  • Measure and improve advertising effectiveness.

  • Comply with legal, accounting and regulatory obligations.

We do not require you to subscribe to marketing communications to purchase from NOVERISS®.

4. Legal Bases for Processing

Where UK GDPR or similar data protection legislation applies, we rely on appropriate legal bases for processing personal information.

These may include:

Contractual necessity: To process purchases, fulfil orders, deliver products and provide customer service.

Legal obligations: To maintain records, comply with tax requirements and respond to lawful requests.

Legitimate interests: To maintain website security, prevent fraud, improve our services and manage our business, where those interests are not overridden by your rights.

Consent: For certain marketing communications, non-essential cookies and tracking technologies where consent is legally required.

Where processing is based on consent, you may withdraw that consent at any time.

5. Shopify and Third-Party Service Providers

Our online store is powered by Shopify.

Shopify and other authorised service providers may process personal information to help us operate our business.

Depending on the services enabled, these providers may include:

  • Website hosting and e-commerce platforms.

  • Payment processors.

  • Shipping and fulfilment partners.

  • Customer support services.

  • Email communication providers.

  • Website analytics services.

  • Advertising and measurement platforms.

  • Fraud prevention and security providers.

We share only the information reasonably necessary for the relevant services, subject to applicable law and contractual safeguards.

Some providers may act as independent data controllers for certain activities.

For more information about Shopify's privacy practices, visit https://www.shopify.com/legal/privacy.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to support its operation and improve your shopping experience.

These technologies may be used for:

  • Keeping products in your shopping basket.

  • Remembering preferences.

  • Supporting secure checkout.

  • Measuring website traffic.

  • Understanding how visitors interact with our website.

  • Evaluating advertising campaigns.

  • Delivering relevant advertising, where permitted.

Where required by law, we request consent before placing or accessing non-essential cookies.

You may manage your preferences through our cookie consent tools, where available, or through your browser settings.

Please refer to our Cookie Policy for additional information.

7. Advertising and Meta Platforms

We may advertise NOVERISS® products through third-party platforms, including Facebook and Instagram, operated by Meta.

Where enabled, advertising technologies such as the Meta Pixel or Conversions API may process information about website visits, product interactions, purchases and other events.

This information may help us measure advertising performance, understand campaign effectiveness and show relevant advertisements.

Depending on the technology and configuration, personal information may be processed by advertising partners under their own privacy terms.

We will provide applicable notices, consent choices and opt-out mechanisms as required by law.

8. Email Marketing

If you subscribe to our email communications, we may send you product updates, promotional offers and other marketing information.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

You may also contact info@noveriss.com to request removal from our marketing list.

We may continue to send essential transactional messages relating to your orders even if you unsubscribe from marketing communications.

9. SMS Communications

If NOVERISS® offers SMS marketing and you explicitly subscribe where required, we may send promotional messages, order updates or other communications in accordance with applicable law.

Marketing consent is not a condition of purchase.

Where SMS marketing is enabled, applicable subscription disclosures, message frequency, charges and opt-out instructions will be provided at the point of registration.

You may withdraw consent using the unsubscribe instructions included in the messages.

We do not treat the provision of a telephone number for delivery purposes as automatic consent to receive SMS marketing.

10. Sharing Your Personal Information

We may disclose personal information to trusted service providers where necessary for business operations.

Examples include sharing delivery information with shipping carriers or transaction details with payment processors.

We may also disclose information:

  • When required by law.

  • To respond to lawful government or regulatory requests.

  • To protect our legal rights or investigate suspected fraud.

  • In connection with a business sale, merger or restructuring, subject to applicable safeguards.

We do not sell customer contact lists to data brokers.

Certain advertising or analytics disclosures may nevertheless qualify as a sale, sharing or targeted advertising under applicable US state privacy laws. Where required, we will provide the relevant opt-out rights.

11. International Data Transfers

Because NOVERISS® operates internationally and uses third-party technology providers, personal information may be processed outside your country of residence.

Where required by applicable data protection laws, we take steps to ensure that appropriate safeguards are in place for international transfers.

These safeguards may include recognised contractual protections, adequacy arrangements or other legally permitted mechanisms.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

  • The duration of our customer relationship.

  • Order fulfilment and customer support requirements.

  • Applicable tax and accounting obligations.

  • Fraud prevention and security needs.

  • Legal claims and regulatory requirements.

When personal information is no longer required, we will delete, anonymise or securely retain it only where permitted or required by law.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing relies on consent.

  • Request portability of certain personal information.

  • Opt out of certain advertising-related data uses.

  • Lodge a complaint with an appropriate data protection authority.

Some requests may be subject to legal exceptions, including obligations to retain transaction records.

To exercise your rights, email info@noveriss.com.

We may request reasonable verification of your identity before fulfilling a request.

14. United Kingdom Privacy Rights

If you are located in the United Kingdom, your personal information may be protected by the UK General Data Protection Regulation and the Data Protection Act 2018.

You may exercise applicable rights relating to access, correction, erasure, restriction, objection and data portability.

You may also lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Where legally required, we will provide information about our UK representative or other relevant regulatory contact arrangements.

15. United States Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable state laws.

These may include rights to access, correct or delete personal information and to opt out of certain forms of targeted advertising, sale or sharing of personal information.

Where required, we will provide appropriate methods for submitting and verifying requests and will respect legally recognised opt-out preference signals.

We will not unlawfully discriminate against customers for exercising their privacy rights.

To submit a privacy request, contact info@noveriss.com.

16. Children's Privacy

Our website and products are not specifically directed towards children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorisation.

If you believe a child has provided personal information to us inappropriately, please contact info@noveriss.com.

We will investigate and take appropriate action in accordance with applicable law.

17. Data Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, disclosure, alteration and loss.

Our e-commerce and payment service providers also maintain security measures appropriate to their services.

However, no online transmission or storage system can be guaranteed to be completely secure.

If you suspect unauthorised access to your account or personal information, please contact us.

18. External Websites

Our website may contain links to third-party websites, services or social media platforms.

We are not responsible for the privacy practices of independently operated third-party websites.

We recommend reviewing their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, legal requirements or data processing practices.

Any updates will be published on this page with a revised effective date.

Where required by law, we will provide additional notice of material changes.

20. Contact Us

For questions about this Privacy Policy, personal information or your privacy rights, please contact:

NOVERISS®

Website: https://noveriss.com

Email: info@noveriss.com